At Svarnim Wood Pressed Oils, your privacy matters deeply to us. This policy outlines how we handle your personal information when you visit our store, use our website, or interact with us over WhatsApp or phone. We are committed to keeping your data safe, transparent, and never selling it to third parties.
1. Information We Collect
We may collect the following types of information:
- Personal Identifiers: Name, phone number, email address when you place an order or contact us.
- Order Information: Products purchased, quantities, preferred size, and payment method.
- Communication Data: Messages sent to us via WhatsApp, email, or our contact form.
- Location Data: Delivery address when applicable for home delivery orders.
- Payment Data: We do not store card or UPI details. Payments are processed via trusted gateways (Google Pay, PhonePe, etc.).
- Website Usage: Basic analytics (pages visited, browser type) via anonymous cookies.
2. How We Use Your Information
We use your information strictly to:
- Process and fulfil your orders for fresh wood-pressed oils.
- Send order confirmations and delivery updates.
- Respond to your queries or complaints promptly.
- Share product updates, new arrivals, or offers via WhatsApp (only if you've opted in).
- Improve our store experience and website based on feedback.
- Comply with applicable legal and regulatory requirements.
3. Sharing of Information
We do not sell, rent, or trade your personal information. We may share it only in these limited circumstances:
- Delivery Partners: Name and address shared with trusted local delivery services for order fulfilment.
- Payment Processors: Your payment data is handled directly by Google Pay, PhonePe, or your bank — we never see your card/UPI PIN.
- Legal Obligations: If required by Indian law or a government authority.
Our promise: We will never sell your data to advertisers, marketers, or any third party for commercial purposes. Your data is used only to serve you better.
4. Cookies & Tracking
Our website uses minimal, privacy-respecting cookies to:
- Remember your cart items during a browsing session.
- Track anonymous visitor counts to improve the site.
- No cross-site tracking or advertising cookies are used.
You can disable cookies in your browser settings at any time without affecting your ability to browse the site.
5. Data Security
We take reasonable steps to protect your data including:
- HTTPS encryption on all web pages.
- Access to customer data restricted to store owners only.
- No third-party marketing tools are embedded on our website.
- Payment data is never stored on our servers.
6. Your Rights
You have the right to:
- Request a copy of the personal data we hold about you.
- Ask us to correct inaccurate data.
- Request deletion of your data (subject to legal obligations).
- Opt out of WhatsApp promotional messages at any time by messaging "STOP".
For any privacy-related concerns or requests, reach us at:
Last updated: June 2026. This policy applies to Svarnim Wood Pressed Oils, Shop B2, Ganga Fernhill, Nyati County, Undri, Pune 411013.
